TUCKD™ is a modern South African lifestyle brand focused on smart products that solve everyday frustrations.

From clothing fixes to practical everyday solutions, our goal is to bring useful, easy-to-use products that make life simpler, cleaner and more convenient.

We believe the best products are the ones that save time, reduce frustration and just make sense.

Thank you for supporting TUCKD™.

We’d love to hear from you.

If you have any questions regarding your order, delivery, products or returns, feel free to contact us.

Customer Support

• Email: tuckd.support@gmail.com
• Operating Hours: Monday – Friday, 9AM – 5PM
• Response Time: Within 24–48 business hours

Delivery Time: 3–8 business days within South Africa

Courier Partner: Aramex Store to Door

Tracking information will be sent once your order has been dispatched.

Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be longer during promotional periods, holidays or high order volumes.

Delivery Times

Estimated delivery times within South Africa are:

• Major Cities: 3–5 business days
• Regional Areas: 5–8 business days

Delivery times are estimates and may vary depending on courier operations and your location.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

Incorrect Address Information

Please ensure that your delivery address and contact information are correct before placing your order. TUCKD™ is not responsible for delays or failed deliveries caused by incorrect information provided at checkout.

We want you to be satisfied with your purchase.

If there is an issue with your order, please contact us within 7 days of receiving your item.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original packaging.
• Proof of purchase must be provided.
• The return request must be submitted within 7 days of delivery.

Refunds can only be processed once the order has been delivered and received by the customer. If you wish to request a refund, please contact us after receiving your order and we will assist you in accordance with our Refund Policy. Orders that are still in transit are not eligible for a refund until delivery has been completed.

Non-Returnable Items

For hygiene and safety reasons, used products cannot be returned unless the item is defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us with:

• Your order number
• Photos/videos of the issue
• A brief description of the problem

We will review the issue and arrange a replacement or refund where applicable.

Refunds

Approved refunds will be processed back to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the product received was incorrect or defective.

Information We Collect

When you place an order or contact us, we may collect:

• Your name
• Email address
• Phone number
• Delivery address
• Payment information

How We Use Your Information

Your information is used to:

• Process and deliver orders
• Provide customer support
• Send order updates
• Improve our products and services

Payment Security

All payments are securely processed through trusted payment providers. TUCKD™ does not store your full payment information.

Third-Party Services

We may use third-party providers for:

• Payment processing
• Shipping and delivery
• Website analytics
• Marketing services

These providers only receive the information necessary to perform their services.

Marketing Communication

You may receive promotional emails from TUCKD™. You can unsubscribe at any time.

By using this website, you agree to the following terms and conditions.

Product Information

We aim to ensure all product descriptions, images and pricing are accurate. However, slight variations may occur.

Pricing

All prices are listed in South African Rand (ZAR).

Prices may change without notice.

Order Acceptance

We reserve the right to refuse or cancel any order if fraud, pricing errors or suspicious activity is suspected.

Limitation of Liability

TUCKD™ is not responsible for damages resulting from misuse of products.

Customers are responsible for using products carefully and according to any provided instructions.

Intellectual Property

All website content including logos, product images and branding are the property of TUCKD™ and may not be copied or reused without permission.